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Пособие Деловое общение Койкова Т.И. Пособие Деловое общение Койкова Т. Пособие по английскому языку Владимир 2007 Федеральное агентство по образованию
ИНОСТРАННЫЙ ЯЗЫК В ВУЗЕ
Владимирский государственный университет
Т.И. Койкова
ДЕЛОВОЕ ОБЩЕНИЕ
Пособие по английскому языку
Владимир 2007
Федеральное агентство по образованию
Государственное образовательное учреждение
высшего профессионального образования
Владимирский государственный университет
Т.И. Койкова
Деловое общение
Пособие по английскому языку
Владимир 2007
ПРЕДИСЛОВИЕ
Учебное пособие «Деловое общение» представляет собой сборник учебных материалов по теме «Структура компании и ее деятельность». Оно предназначено для студентов 1-3 курсов, изучающих английский язык для общения. Пособие ставит целью выработать у студентов умения общаться на английском языке по проблемам связанным с деятельностью компании, участвовать в обсуждении вопросов касающихся бизнеса, вести деловую переписку с зарубежным партнером.
Каждый из уроков пособия содержит текстовый материал и активный словарь, который усваивается во время работы над текстами и упражнениями. Упражнения позволяют студентам овладеть навыками монологической и диалогической речи в рамках обозначенных тем. При составлении текстов была использована английская и американская литература.
Автор благодарит рецензентов Л.Ф. Староверову, доцента кафедры иностранных языков Академии туризма и Н.К. Яшину, доцента кафедры иностранных языков ВлГУ, за ценные замечания, высказанные ими в процессе работы над рукописью.
Unit 1. Telephoning
Exercise 1. a) Read the text.
Communication by the Phone
A local call from a telephone booth usually costs 25 cents for the first five minutes; the caller drops the coins into the slot, or uses a telephone credit card, or other credit cards. Long-distance calls are naturally more expensive.
Galls from pay-phones to most places in the USA and Europe can be dial-direct or operator-assisted. The dial-direct system is much quicker and cheaper. To make a long-distance dial-direct call within the USA you'll need to know the three-digit area code. Dial 1, followed by the area code and the number you are calling. The operator or a computer will tell you how much money to deposit. At the end of the time you paid for, you'll be cut off unless you put in more money; the operator will usually interrupt to request more money.
If you want to make an operator-assisted call, first call the operator by dialing 0. The operator will connect you and tell you the cost of your call. Alternatively, you may dial 0, the area code and number and the operator will then come on the line; you may then ask the operator to tell you the cost, or charge it to a credit card.
The procedure of making an international call from the USA is almost the same whether it is dial-direct or operator-assisted. You must dial 001, then the code for the country, the code for the city, and then the number you are calling.
Operator-assisted calls can be as follows:
Person-to-person. Made to a particular person: must be made through the operator. There is no charge if the person is not available.
Station-to-station. Connects you to the number you want.
Collect. Paid by the person you are calling. To place a collect call, you must dial 0 followed by the area code and the number and tell the operator “Collect call from (your name)”. The operator will then speak to the person you are calling and inquire if he/she is prepared to take the call. If the answer is yes, connection will be made. If you are using AT&T, you may dial 1-800-COLLECT and receive the service of an AT&T operator.
If you don't have the telephone number of the person you want to call, you may call 411 for the Directory Assistance operator. It is helpful if you know the exact full name and address of the person you are contacting. You can also look up the number in the telephone book (the telephone directory) in the booth; telephone directories are normally found in hotel rooms. Phone books have white, blue and yellow pages. The white pages contain telephone numbers of private residences and businesses. The blue pages give the numbers of city services, government services and public schools. Business and professional services organized by category (e.g. attorneys, physicians, plumbers, television sales) are provided by the yellow pages.
b) Comprehension questions.
What is the difference between dial-direct and operator – assisted calls?
What is the procedure of making international calls from the US?
What is meant by a collect call?
What is the structure of the US Telephone Directory?
c)Find the English equivalents to the following Russian words and word combinations.
платный телефон, международный (междугородный) телефонный разговор, система автоматической связи, человек отсутствует, звонок за счет абонента, подключиться к линии, набрать номер, отключить телефон, взимать плату, телефонный справочник, справочная служба, муниципальные учреждения
Exercise 2. Learn the following words and speech patterns
Vocabulary
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to be available
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to ring back
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to call back on 017-347-8622
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oh seven one three four seven eight six double two
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a direct line
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to put through
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to ring smb. on a mobile phone
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позвонить на мобильный телефон
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to talk to smb. direct
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поговорить непосредственно с кем-то
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extension
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080254377
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zero eight zero two five four three double seven
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switchboard
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to be on another line
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звонить по другому телефону
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to transfer back to switchboard
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переключить на коммутатор
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receiver
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to dial
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trunk (long – distance) call
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telephone directory
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to call to the phone
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to disengage
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to disconnect
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to be out of order
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не работать (об устройствах)
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to leave a message
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Speech Patterns
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Maxwell Company. Can I help you?
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Компания Максвел. Я Вас слушаю.
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Can I talk to Phil, please?
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Позовите, пожалуйста, Фила.
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He will be back not until tomorrow.
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Он вернется не раньше завтрашнего дня.
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It’s a bad line. Could you speak up, please!
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Плохая связь. Говорите громче, пожалуйста!
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Can I ask who is calling, please?
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Простите, а кто его спрашивает?
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Попробую позвонить на мобильный.
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Can I have the number, please?
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Sorry to keep you waiting.
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Извини, что заставил тебя ждать.
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When is a good time to call?
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There is no one here called Peter.
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Здесь нет никого по имени Питер.
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You’ve got the wrong number.
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Вы набрали неправильный номер.
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Mr. Smith is on the line.
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Do you mind my using your telephone?
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Вы не против, если я позвоню с вашего телефона?
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No, you’ve dialed the wrong number. (You have got the wrong number)
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Нет, вы ошиблись номером.
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This is Mr. Dixon’s office. Mr. Dixon speaking.
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Это офис М-ра Диксона. Диксон у телефона.
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The telephone is out of order. I can’t hear the dialing tone.
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Телефон не работает. Я не слышу звуки набора.
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I’ve dialed six times and not got through. The line is engaged all the time.
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Я набирал номер шесть раз и не дозвонился. Линия все время занята.
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We are disconnected as soon as we begin talking
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Something is interfering. I can’t hear anything.
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Какие-то помехи. Я ничего не слышу.
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I can’t make out what you are saying. Speaking louder, please.
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Я не могу разобрать, что ты говоришь. Говори громче, пожалуйста.
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Don’t shout! Speak more distinctly.
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Не кричи. Говори разборчивее.
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Note:
If you do not hear or understand the other person, say: I’m sorry? or I’m sorry, I don’t understand, could you repeat that, please?
It is not polite to say: Please repeat.
Exercise 3. Read and reproduce the dialogues.
1. Give me the Telephone Number
Voice:
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Information. Can I help you?
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Mr. Dixon:
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Could you please give me the telephone number of the manager’s office at Stevens Travel Ltd?
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Voice:
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Just a moment, sir. Hold on ... Hello! The number is 01-977-2217.
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Mr. Dixon:
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Oh-one-nine-double seven-double two-one-seven?
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Voice:
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That’s right.
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Mr. Dixon:
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Thank you very much.
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2. Can I Take a Message?
Secretary:
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Good morning. Mr. Dixon’s office. Can I help you?
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Mike Smith:
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Oh, good morning. My name is Mike Smith. Could I speak to Mr. Dixon, please?
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Secretary:
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I’m sorry. Mr. Dixon is in conference now. Then he’ll be out for lunch. Would you like to leave a message for Mr. Dixon?
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Mike Smith:
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Yes, please. Tell him that Mike Smith, from Liverpool, is now in London. I’m staying at the Europe Hotel, Room 312. He can ring me up as soon as he’s time. Maybe I’ll ring him up later in the day.
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Secretary:
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Thank you, Mr. Smith. I’ll let Mr. Dixon know about your call.
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3. I Received You Message
Smith:
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Hello. Is that Peter Dixon? Smith speaking.
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Peter:
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Yes, it is. Mike, is that you?
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Smith:
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Yes, it is. I’m so glad to hear you! You have received my message, haven’t you?
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Peter:
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Yes? My secretary told me you had telephoned. How are things, Mike? Have you come for long?
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Smith:
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Everything is all right with me. I have come for business and I’ll be in London a month or so. When shall we meet, Peter? There’s a lot to talk about. Can you call on me at around 8 p.m.?
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Peter:
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Let me think. Yes, I think I’ll come. Your room is 312, isn’t it?
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Smith:
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That’s right. Well, so long then. See you later.
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Peter:
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So long, Mike.
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4. You’ve got the wrong number.
Voice:
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Hello, hello!
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T. Bright:
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I’d like to speak to Mr. Frank Lawrence.
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Voice:
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Mr. Lawrence? Frank Lawrence? There’s nobody of that name here. What number did you dial?
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T. Bright:
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Isn’t that 348-4498?
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Voice:
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Oh, no! You have got the wrong number.
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T. Bright:
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I’m sorry to have troubled you.
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5. Who Shall I Say Is Calling?
Secretary:
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Dr. Bell’s office.
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Smith:
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I’d like to speak to Dr. Bell.
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Secretary:
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I’ll see if he’s in. Who shall I say is calling?
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Smith:
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Mike Smith, from Liverpool.
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Secretary:
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I see. Wait a minute, Mr. Smith.
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Dr. Bell:
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Hello, Mr. Smith?
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Smith:
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Yes. Good morning, Dr. Bell. We arranged the day before yesterday that I come to see your laboratory.
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Dr. Bell:
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Yes, you are welcome. I’ll be glad to take you round, Mr. Smith.
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Smith:
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The matter is that I can’t visit you today, unfortunately. I’m really very sorry to have troubled you.
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Dr. Bell:
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When can you come?
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Smith:
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I can’t say that definitely now. I’ll phone you tomorrow or the day after tomorrow. Forgive me, Dr. Bell.
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Dr. Bell:
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Very good. O.K. I look forward to hearing from you tomorrow.
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Exercise 4. Practice these substitution dialogues in pairs.
1.
Operator here. Can I help you?
Please put me through to the manager of the hotel.
service bureau, reception clerk, company switchboard, chief of the commercial department, president of the firm
2.
Is that Mr. Call’s home?
Oh, no! It isn’t a private home, it’s an office. You have dialed the wrong number.
the Consul Hotel, Rossomon Company, the Bank of England
3.
Will you please call Mr. Green to the telephone?
Who shall I say is calling?
It’s his friend on a trunk – call from Paris.
his brother – in – law, his daughter, Dr. Weston, his wife, the Company director
4.
Mrs. Brown’s secretary.
Please, put me through to your chief.
Unfortunately, she is out.
is away on business, has not arrived yet, is seeing a visitor, is ill, is in
conference, is not in the office now
Exercise 5. Combine two sentences into one. Use a perfect infinitive construction.
Model: - I kept you waiting. I’m sorry now.
- I’m sorry to have kept you waiting.
I met her two years ago. I’m glad about it now.
I troubled you at night. I’m sorry about it now.
I stayed at the Consul Hotel. I’m sorry about it.
I received your book yesterday. I’m pleased with it now.
John married Kate. He is happy now.
I was introduced to Mrs. Howard. I’m glad about it now.
I told him everything. Now I’m sorry about it.
Exercise 6. You cannot make out what your acquaintance is saying over the telephone.
Model: - I’m going to arrange a meeting with Dr. Fox.
- What did you say? I can’t make you out, we’ve got a bad line.
- I said I was going to arrange a meeting with Dr. Fox.
I can’t remember Ann’s telephone number.
The nearest telephone booth is near the cinema.
This telephone is out of order.
I want to stay at the National Hotel.
I’m glad to hear that.
I have booked a trunk call to Helsinki.
I plan to stay in London for a fortnight.
It’s a private home.
The line is engaged all the time.
I’ll phone you tomorrow, just about this time.
I don’t know her telephone number. I have to look it up in the directory.
There’s a message for you.
Exercise 7. Disagree with the statements avoiding a simple negation.
Model: - When you hear a long buzz, it means the telephone is engaged.
- No, I don’t think that is correct (exact, logical, always true). Usually this sort of signal indicates that line is free and you dial the number you want.
It’s easy to speak a foreign language over the telephone.
You may have a long – distance call only from the Central Telephone Exchange.
There are only four figures in a Moscow telephone number.
It is not recommended to book a trunk call in advance.
They do not put public phone (telephone booths) in busy street.
When someone dials the wrong number, we usually say, “Hold the line, sir (madam)!”.
The first words we speak over the telephone when we take up the receiver are: “You are (put) through. Go ahead!”
Exercise 8. Say it in English.
Это дом м-ра Болла? Попросите его к телефону.
Я хотел бы поговорить с Джоном Кингом. Он дома?
Попросите, пожалуйста, м-ра Лоуренса к телефону. – Как мне сказать, кто его спрашивает? – Это его двоюродная сестра говорит по междугородному телефону из Лондона.
Могу я заказать междугородный разговор из гостиничного номера?
Соедините меня с городом, пожалуйста. Телефон – 224987, добавочный 811.
Где здесь ближайший телефон-автомат?
Я не могу набрать номер на этом телефоне. Все время короткие гудки
Я думаю, он не в порядке.
Запишите номера моего домашнего и рабочего телефонов.
Не кладите трубку, он сейчас подойдет.
Секретарь мне сказала, что мне кто-то звонил. Это не ты, Эдвард?
-
М-ра Уилсона сейчас нет. Что ему передать? – Скажите ему, чтобы он мне позвонил, когда придет.
Мне, пожалуйста, телефон коммутатора компании IMB.
Exercise 9. Make up dialogues using the expressions on the flowchart on page 14.
Exercise 10. Complete the following dialogue using the words listed below.
Switchboard:
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Conglomerate Group; can I help you?
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You:
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Could I ________ _________Mr. Pardee, please?
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Switchboard:
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Putting you___________.
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Secretary:
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Hello, Mr. Pardee’s ________ . _________I help you?
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You:
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_______, can you hear me? It’s a _____ line. Could you ____ up, please?
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Secretary:
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IS THAT BETTER? Who’s _______, please?
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You:
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(your name) from (your company).
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Secretary:
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Oh, hello. How nice to hear from you again. We haven’t seen you for ages. How are you?
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You:
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Fine, thanks. Could you _________me _________to Mr. Pardee, please?
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Secretary:
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_________ the line a moment. I’ll see if he’s in. I’m so sorry, I’m afraid he’s not in the ______ at the ___________. Could you give me your ________, and I’ll ask him to ________ you ________?
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You:
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I’m__________347 8621. That’s London.
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Secretary:
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Would you like to leave any ___________for him?
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You:
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No, thanks. Just tell him I_________.
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Secretary:
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Certainly. Nice to hear from you again.
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You:
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I’ll expect him to _________me this afternoon, then. Thanks.
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Secretary:
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You’re welcome. Goodbye.
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on, speak to, message, bad, put through, number, call back, ring, secretary, through, office, speak, speaking, can, hello, rang, hold, moment, through
Datafile
This datafile gives you some additional terms and phrases commonly used in making telephone calls. Learn these paying attention to some differences between UK and US variants.
UK
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US
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The phone book
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Look up their number in the phone book (or directory).
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I’ll look up the number in the telephone book.
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The number is ex-directory.
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The number is unlisted.
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I’ll ring Directory Enquiries for the number.
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I’ll call information.
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The line
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He’s on the other line.
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Would you like to hold the line?
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The line is engaged.
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The line is busy.
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The dial
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Dial 123 for the correct time.
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Listen for the dialing tone ...
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All lines to the country you have dialed are engaged. Please try later.
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The receiver
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Can I help you?
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Putting you through.
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I’m afraid he’s not available at the moment.
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I’m afraid he’s tied up at the moment.
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You’re welcome.
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Goodbye.
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The operator
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Dial 100 for the operator.
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Dial 0 (zero) for the operator.
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I’d like to make a reverse charge (or transfer charge) call.
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I’d like to make a collect call.
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A message pad
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Can I tell him who called?
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Could I take your number?
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Can I give her a message?
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Remember:
If you don’t understand, say: “Sorry, I didn’t quite catch that.” “Sorry, could you say that again.”
Direct dialing
With direct dialing, you go strait through to the number of the person you want in the UK, and you pay in the country you’re in. All you need to know is the telephone number in the UK, which is made up of the phone number itself, and its area code, e.g. 0272 (area code for Bristol).
When dialing from abroad you must always omit the initial ‘0’ of the area code.
The only other information you need is the international code for the UK which you must dial first. This will vary from country to country.
Remember, for direct dialing you will need to know:
INTERNATIONAL UK AREA CODE LOCAL
CODE FOR (LEAVING OUT NUMBER
THE UK INITIAL ‘0’)
For instance, to call Bristol (0272) 12345 from Austria you just dial 0044 272 12345 and you’re through.
Note:
Several countries, like the UK, have cheaper international calls at certain times for direct dialing.
Exercise 11. Decide whether the following are true or false.
For international calls you dial: the country code + the area code + the number.
The caller does not pay for a collect call.
Directory Enquiries will put you through to the number you want.
Switchboard and operator are the same people.
The dialing tones for ‘ringing’ and ‘engaged’ are different.
Exercise 12. Insert the missing word.
Look it _________ in the directory.
He’s _________ the other line.
Listen ________ the dialing tone.
He’s tired _____________.
She’ll ring ____________.
Exercise 13. Insert the correct term.
UK term
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US term
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Directory Enquires
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_______________
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reverse charge call
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_______________
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_______________
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busy
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_______________
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area code
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ex-directory
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_______________
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Exercise 14. a) Read the following conversations and do exercises below. Meet people of “Bibary Systems” and those working with them.
Geraldine – a receptionist
Jenny Ross – the Head of Administration in the Marketing Department
Edward Green – Marketing Executive
Don Bradley – Sales and Marketing Director
Dave – Phil Watson’s Assistant
Derek Jones – Head of R&D Department
Mr. Smith – Top Executive of some Trade Company
Clive Harris – Executive Director (Manager)
Kate McKenna – Head of Sales Department
Mr. Sakai – has business contacts with Bibary Systems
Answering the Telephone
E. Green:
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Hello, my name is Edward Green. I would like to speak to Mr. Smith.
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Smith’s Secretary:
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I am sorry, but Mr. Smith isn’t available.
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E. Green:
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Okay. I’ll ring back. Does Mr. Smith have a direct line?
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Smith’s Secretary:
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I’m sorry, but the number is confidential.
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E. Green:
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Okay. Thank you.
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Novo Receptionist:
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Good morning. RUYJ Advertising.
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Don Bradley:
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Good Morning. This is Don Bradley. Can I Talk to Phil Watson, please?
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Novo Receptionist:
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What company are you from, please?
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Don Bradley:
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Bibury Systems.
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Novo Receptionist:
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I’ll put you through.
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Dave:
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Phil Watson’s phone.
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Don Bradley:
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Good morning. Can I talk to Phil, please?
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Dave:
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Can I ask who’s calling, please?
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Don Bradley:
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Don Bradley from Bibury Systems.
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Dave:
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Well Mr. Bradley, I’m afraid Phil’s not in the office at moment. Can I take a message or would you like to ring him on his mobile phone?
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Don Bradley:
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I’ll try his mobile. Can I have the number, please?
|
Dave:
|
080254377
|
Don Bradley:
|
Just let me check that. Zero eight zero two five four three double seven.
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Dave:
|
That’s right.
|
Don Bradley:
|
Thanks.
|
Phil Watson:
|
Hello. Phil Watson.
|
Don Bradley:
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Hello Phil, this is Don Bradley.
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Phil Watson:
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Hello, Don. Sorry to keep you waiting.
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Don Bradley:
|
I’m fine, thanks. Can we meet? We have a new product and I want you to see it.
|
Smith’s Secretary:
|
Hello. Mr. Smith’s office.
|
E. Green:
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Hello, my name is E. Green from Bibary Systems. I rang earlier. I would like to speak to Mr. Smith, please.
|
Smith’s Secretary:
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I’m afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?
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E. Green:
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It is very important. I represent Bibary Systems. We’ve got a new product and I want Mr. Smith to see it.
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Smith’s Secretary:
|
Please send the product specifications by mail, Mr. Green.
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E. Green:
|
I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?
|
Smith’s Secretary:
|
You could try ringing this afternoon.
|
E. Green:
|
Thank you. Goodbye.
|
Derek Jones:
|
Yes?
|
Caller:
|
Can I speak to Peter?
|
Derek Jones:
|
Peter Hill?
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Caller:
|
Peter Toyama.
|
Derek Jones:
|
There is no one here called Peter Toyama.
|
Caller:
|
Is that extension 367?
|
Derek Jones:
|
No, you’ve got the wrong number. This is 412.
|
Caller:
|
I’m sorry. Could you put me back to the switchboard?
|
Derek Jones:
|
Yes, hang on.
|
E. Green:
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Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.
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Smith’s Secretary:
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I’m afraid that Mr. Smith is in a meeting.
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E. Green:
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Is he free later this afternoon?
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Smith’s Secretary:
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I don’t think so. Mr. Smith is very busy at the moment.
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E. Green:
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I’ll ring tomorrow.
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Smith’s Secretary:
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I’m afraid Mr. Smith isn’t in the office tomorrow.
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Geraldine:
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Good morning. Bibary Systems. How can I help you?
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Mr. Sakai:
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Good morning. My name is Sakai. I would like to speak to Mr. Harris, please.
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Geraldine:
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Please, hold the line, Mr. Sakai. I’ll put you through.
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Clive Harris:
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Hello.
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Geraldine:
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Mr. Sakai is on the line.
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Clive Harris:
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Put him through … …Hello, Mr. Sakai.
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Mr. Sakai:
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Hello, Mr. Harris, how are you?
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Clive Harris:
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I’m very well, thank you. How are you?
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Mr. Sakai:
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I’m fine. I’m calling about our meeting.
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Clive Harris:
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Yes?
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Geraldine:
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Hello, Bibary Systems. How can I help you? Could I ask who’s calling please? I’m afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that’s fine. I’ll ask her to call you back.
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E. Green:
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Mr. Smith? My name is Green.
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Mr. Smith:
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Yes.
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E. Green:
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You don’t know me but I work in Don Bradley’s office at Bibary Systems.
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Mr. Smith:
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Yes.
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E. Green:
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You publish your catalogue this month. And we have an exiting new product.
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Mr. Smith:
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I have all the products I need.
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E. Green:
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I would like you to have a word with Big Boss.
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Mr. Smith:
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I’m sorry?
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E. Green:
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I’ll put our new production on the line now. It’s a new electronic toy.
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Big Boss:
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Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high. I am voice activated and I want to be in your catalogue.
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b) Answer the following questions.
What is Phil Watson’s phone number?
Why is Don Bradley phoning Phil Watson?
Why does Edward Green want to talk to Mr. Smith direct?
Who would Mr. Sakai like to speak to?
What does Big Boss say to Mr. Smith?
c) Complete the sentences.
It’s very difficult to speak to Mr. Smith because…
Edward Green wants Mr. Sakai to …
Kate McKenna has got the Sales report and…
Edward Green hopes that Mr. Smith is still at work and his secretary…
Mr. Smith is not interested in Big Boss because…
Exercise 15. Give English equivalents.
перезвонить
соединяю
Простите, а кто его спрашивает?
Что-нибудь передать или вы позвоните на его мобильный?
Извини, что заставил тебя ждать.
Вы могли бы сказать, по какому вопросу вы звоните?
В какое время удобнее позвонить,
добавочный номер
Вы набрали неправильный номер.
Не кладите трубку.
Exercise 16. Make up a situation using given words and phrases.
to be available, to ring back, to have a direct line, to put through, to ring smb. on a mobile phone, to be in a meeting, to be on the line, to be at work, a wrong number, to take a message, extension
Exercise 17. Learn the following Social English expressions.
I would like to speak to Mr. Smith.
Could I talk to Mr. Smith?
I’m afraid Phil’s not in the office.
Just let me check that.
How are you?
Can we meet?
How can I help you?
Good luck!
Exercise 18. Act out the conversations.
Between Edward Green and Mr. Smith’s secretary. Edward Green wants to make an appointment, but Mr. Smith is very busy at the moment.
Mr. Sakai is calling Bibary Systems. He wants to speak to Clive Harris.
Exercise 19.
1. Make the class:
a) You are John Wall. You want to cancel your appointment at 3 p.m. tomorrow with Roberta Hunt, the customer services manager. Ask her if 4 p.m. next Tuesday is possible.
b) You manage the cosmetics department at B&A department store. You have two new sales assistants who need some training. Telephone the customer services manager at Benito to ask for her help.
Receive calls a) and b)
You work in the customer services department of Benito Cosmetics. Your manager, Roberta Hunt, is out of the office today. Take any messages for her.
2. Make the class:
a) Your company, Ellis & Co., did some building work for Mackeson Property U.K. four months ago. You are still waiting for payment. Call their chief accountant.
b) You are Anna Ferndale from the head office of Mackeson Property U.K. You want the sales figures for the last January. Call Mr. Side in the accountant department.
Receive calls a) and b)
You work for Mackeson Property U.K. in the Account Department. The chief accountant Mr. Side, is on holiday for a week. Take any messages for him.
Exercise 20. Read the following piece of information and discuss advantages and disadvantages of an answer phone (of a mobile phone).
Ten or a bit more years ago people had one telephone in the house and one in the office. Today, people have telephones everywhere: in the house, in the car, in the garden. You even see people walking round the streets with cordless telephones. One man, when recently asked what his telephone number was, answered:
“Which number do you want? My home number, my work number, my weekend number, or my car number?”
Another new thing is answerphone. Nobody likes answerphones. For callers there is the problem of how to speak to it. It is very difficult to have a conversation with a machine. Owners of answerphones have problems too. What sort of message do they record? Some are too short, so the caller doesn’t have time to think, for example: “This is a message. Speak now.”
Others are too long. A New Yorker put a message on his machine which said: “This is Nathan’s answerphone. Please leave your name, number, address, height, weight, qualifications, identity card number and mother’s first name. Speak now!” Not surprisingly, people soon stopped telephoning Nathan.
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